Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the typical shipping timeframe for furniture items?
Standard delivery for furniture and large decor items typically takes 7-14 business days. You will receive a tracking number and a scheduled delivery window once your order leaves our warehouse.
Do you offer international shipping?
Currently, LiberNovo ships within the continental United States and Canada. We are working on expanding our logistics to support international shipping in the near future.
What is your return policy for home textiles?
We offer a 30-day return window for all home textiles, including bedding and rugs, provided they are in their original packaging and unused condition.
Are your wood products sustainably sourced?
Yes, at LiberNovo we prioritize the environment. All our wooden furniture pieces are crafted from FSC-certified timber or reclaimed materials to ensure sustainable forestry practices.
How can I track my order status?
Once your order is processed, you will receive an email confirmation with a tracking link. You can also log into your LiberNovo account to view real-time updates on your shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.